Privacy Policy

South Morang GWM is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how South Morang GWM manages personal information. It is structured as follows:

1. Personal information South Morang GWM collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting South Morang GWM and complaints
10. Changes to Privacy Policy

1. Personal information South Morang GWM collects

The main types of personal information South Morang GWM collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with South Morang GWM such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for South Morang GWM's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for South Morang GWM's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for South Morang GWM's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with South Morang GWM.

South Morang GWM collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records South Morang GWM keeps of telephone calls, or emails received, or messages sent to South Morang GWM or posted on South Morang GWM's pages on social media);
• South Morang GWM's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, South Morang GWM collects personal information in connection with running its business directly from the individual concerned. On occasion South Morang GWM may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

South Morang GWM stores personal information in electronic and paper form.

South Morang GWM uses and discloses personal information as follows:

• to source vehicles and sell them to South Morang GWM's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with South Morang GWM's customers and prospective customers;
• to obtain products, services or information from South Morang GWM's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information South Morang GWM knows about them);
• to operate and manage South Morang GWM's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to South Morang GWM. For example, South Morang GWM may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. South Morang GWM also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

South Morang GWM uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information South Morang GWM uses in the operation of the computer program is browsing history on South Morang GWM's websites, name, contact information, and other information you may input into South Morang GWM's websites. The level of human oversight South Morang GWM provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by South Morang GWM's staff.

4. Cookies

South Morang GWM uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by South Morang GWM's web server. South Morang GWM may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on South Morang GWM's platforms and those social media platforms. South Morang GWM's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of South Morang GWM's website.

5. Links to other websites

South Morang GWM's website may contain links to third party websites. South Morang GWM does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from South Morang GWM and do not wish to receive these communications from South Morang GWM in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to South Morang GWM.

7. Overseas transfers

South Morang GWM's website/s are hosted in Australia. On occasion, a third party service provider South Morang GWM engages or that South Morang GWM is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information South Morang GWM holds about them by contacting South Morang GWM during business hours on (03) 8457 1600 or via the contact page.

South Morang GWM may require an individual making a request to verify their identity before processing their request.

South Morang GWM will aim to respond to all requests promptly and within 30 days.

South Morang GWM may refuse a request where permitted or required by law. South Morang GWM will comply with any regulatory requirement to give reasons for its decision.

9. Contacting South Morang GWM and complaints

If you have any queries, concerns or complaints about how South Morang GWM handles your personal information please contact South Morang GWM during business hours on (03) 8457 1600 or via the contact page. South Morang GWM may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that South Morang GWM can understand the nature of your concern. In most cases, South Morang GWM will ask that you put your request in writing.

South Morang GWM takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by South Morang GWM's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 8457 1600
• Mailing Address: 460 McDonalds Rd, South Morang, VIC, 3752

10. Changes to Privacy Policy

South Morang GWM may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.